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Transforms parts or components into finished product using manual labor, machinery, tools
Fast Moving Consumer Goods,
Pharmaceutical,
Fragrances,
Electronics,
Packaging,
Flavors,
Plastics,
Textiles,
Auto.
Produces intangible value; customer service, knowledge, data, support, information
Healthcare,
Data Center Excellence,
Shared Services,
Transportation,
Government,
Education,
Call Center,
Healthcare,
Hospitality,
Travel.
Transactional processes, which transform information or data.
Credit Card Services,
Order Processing,
Health Insurance,
Payroll Services,
Online Retail,
Insurance,
Banking,
Finance,
Loans
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